Terms & Conditions – NAS Cleaning Services
1. Introduction
Welcome to NAS Cleaning Services. By booking or using our cleaning services, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree, you should not use our services.
2. Services
NAS Cleaning Services provides professional cleaning services including home cleaning, office cleaning, carpet cleaning, end-of-lease cleaning, and related services. All services are provided as described on our website or in any booking confirmation.
3. Bookings & Confirmation
- Bookings must be made through our website, email, or by phone.
- All bookings are subject to confirmation by NAS Cleaning Services.
- We reserve the right to refuse or cancel any booking at our discretion.
4. Payments
- Payment is due as specified at the time of booking.
- Accepted payment methods include credit/debit cards, bank transfer, or as agreed in writing.
- All prices are in AUD and inclusive of GST, unless otherwise stated.
5. Cancellation & Rescheduling
- Customers may cancel or reschedule services with at least 24 hours’ notice.
- Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
- NAS Cleaning Services may cancel or reschedule services due to unforeseen circumstances, in which case we will notify you promptly and arrange an alternative time.
6. Access & Customer Responsibilities
- Customers must provide safe and reasonable access to the property for our staff.
- All pets should be secured, and any hazards or fragile items should be communicated.
- NAS Cleaning Services is not responsible for damage caused by pre-existing conditions or unsafe environments.
7. Liability
- NAS Cleaning Services will take reasonable care to perform services professionally.
- Liability for loss or damage is limited to the value of the service booked, except in cases of gross negligence or deliberate misconduct.
- NAS Cleaning Services is not liable for indirect, incidental, or consequential damages.
8. Complaints & Refunds
- Any complaints must be reported within 24 hours of service completion.
- NAS Cleaning Services will investigate and, where appropriate, provide a refund, re-clean, or other remedy.
- Refunds are issued at NAS Cleaning Services’ discretion and subject to verification.
9. Privacy
- Customer information is collected and used for booking, service delivery, and communication purposes.
- NAS Cleaning Services will not sell or share personal data with third parties without consent.
- See our Privacy Policy for full details.
10. Changes to Terms
- NAS Cleaning Services may update these Terms & Conditions at any time.
- Updated terms will be effective immediately upon posting on our website.
- Continued use of our services constitutes acceptance of the updated terms.
11. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.