Privacy & Policy – NAS Cleaning Services
1. Introduction
2. Information We Collect
We may collect the following personal information:
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Contact details: name, email, phone number, address
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Service information: type of cleaning service, property details, service preferences
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Payment details: credit/debit card information, bank account details
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Other information: feedback, survey responses, or communications with our staff
We collect this information when you:
- Book a service through our website, email, or phone
- Communicate with us about services
- Participate in promotions, surveys, or feedback requests
3. How We Use Your Information
Your personal information is used for:
- Providing and managing our cleaning services
- Confirming bookings and communicating service updates
- Processing payments and invoices
- Responding to inquiries, complaints, or feedback
- Marketing purposes, if you have opted in
- Complying with legal obligations
4. Sharing Your Information
We do not sell or trade your personal information. We may share your information with:
- Our employees, contractors, or service providers who assist in delivering our services
- Payment processors for payment verification
- Legal or regulatory authorities where required by law
5. Data Storage & Security
- Your information is stored securely using appropriate technical and organisational measures.
- We take reasonable steps to protect your data from unauthorised access, misuse, or disclosure.
- Electronic records are protected by secure servers and passwords; paper records are stored safely.
6. Your Rights
You have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion of your information, subject to legal obligations
- Opt out of marketing communications at any time
To exercise your rights, contact us at the details provided below.
7. Cookies & Website Tracking
Our website may use cookies and tracking technologies to improve user experience.
- Cookies help us remember your preferences and track website usage
- You can disable cookies in your browser settings, but some features of the website may not function properly
8. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.
Your continued use of our services after changes signifies your acceptance of the updated policy.